Tuesday, March 8, 2011

RABB Price Changes Coming 12MAR11

Bettys, I would love to talk to you for a moment. RockABetty Beauty has taken off in a huge and amazing way, and I am so grateful for that. Sales have skyrocketed and along with added sales, comes added responsilbilities, including shipments. You are all so amazing and I want your experience with RABB to be as wonderful, exciting and fun as possible. I hate that there are times when our turn around time goes up to sometimes 2 weeks. This is totally unacceptable - but you have all been so amazing and patient with me. I am striving to make our t.a.t. consistently 1-2 days, no questions, no exceptions. I also have a ton of fantastic new products that I have put on hold in order to handle the spike in sales. One of the ways I can think of to correct our t.a.t. as well as develop new products, is to hire on a worker to help with paperwork, etc. This added help will allow me to focus on customer service, product development and order fulfillment, and to do it in a much timelier manner. In order to offset this additional (but much needed) cost, some of our prices will be changing. This price change will go into effect on Saturday, March 12, 2011. If you have any questions or concerns, please feel free to contact me.

Thank you so much =]

Wednesday, January 19, 2011

Glitter Issues in Orders Placed during/after November 2010

*I have had a few customers let me know that they are having issues with our Lid Lusters that contain glitter. I have never had a problem with my glitter before and decided to contact my supplier about it. They had changed their cosmetic glitters and they are no longer labeled as eye safe, so I have pulled the glitter shades from my line until I can reformulate them with the appropriate .004 eye safe glitter. This only affects customers who ordered after November 2010 (when I replinished my glitter supply). I am truly sorry about this and I accept full responsiblity, as I should have confirmed the continuing safety of these glitters before I reordered. Glitter Lid Lusters will be back up and for sale again starting sometime in February 2011. Thank you for giving me a chance to make this right*

As far as November/December 2010 and January 2011 (placed before 17Jan11) orders - I will do what works best for each customer.

I am offering:
1: An even exchange(s) for shades that do not contain glitter, or
2: Store credit exchanges if you would like to try a different product entirely, or
3: A refund for purchase price of the products in question, or
4: I can send the updated version of the shade(s) when they are available.

I am truely sorry about this entire situation. I am working my best to correct it so that you can have the safest, most amazing products available! =]